Manager dashboard
Agent Productivity Tracker
Connecting
Not refreshed yet
Agents
| Agent email |
Status |
Active Working |
Current Case |
Category |
Checkpoint |
Working today |
Active Working today |
Idle today |
Break today |
Meeting today |
Waiting today |
System issue today |
Disconnected today |
Last seen |
Cases
| Case number |
Agent email |
Category |
Checkpoint |
Start time |
Completion time |
ETA |
Working duration |
Active Working duration |
Idle duration |
Break duration |
Meeting duration |
Waiting duration |
System issue duration |
Disconnected duration |
Status |